Love Pillow

🔁 Return & Refund Policy

At Kidshand, we understand that sometimes things don’t go as planned. That’s why we’re committed to making your return or refund process clear, fair, and hassle-free.

⏳ Timeframes

• Order Cancellation: Within 4 hours of placing your order.
• Return Request: Within 30 days of receiving your order.
• Refund Processing: Within 2 business days after receiving and inspecting the returned item.
  (Note: It may take 10–15 business days for your bank to complete the refund transaction.)

📦 Return Eligibility

We accept returns for non-sale items under the following conditions:

• Request is made within 30 days of delivery.
• Item is in new or gently used condition.
• Item is unwashed, with original tags attached.
• Return includes proof of purchase (order confirmation or receipt).

❌ Items Not Eligible for Return or Refund

• Items that have been worn, washed, used, or altered.
• Missing original tags or packaging.
• Damages caused by customer misuse.
• Minor imperfections (e.g., loose threads) that do not affect product function.
• Issues due to customer error:
  • Typographical mistakes.
  • Incorrect product selection.
  • Errors when uploading custom images/designs.

🔄 Order Exchanges & Cancellations

• We do not offer direct exchanges for incorrect selections (e.g., wrong size or design).
  You may cancel your order within 4 hours and place a new one.
• After 4 hours, your order may begin processing, and cancellation might no longer be possible.

🚚 Return Shipping

• Damaged or defective items: Return shipping is free of charge.
• All other returns: Customer is responsible for the return shipping cost.
• We are not liable for:
  • Return shipments that are lost, delayed, or damaged in transit.
  • Additional shipping costs due to incorrect address entries.

📝 How to Start a Return or Refund Request

To initiate a return or refund, please contact our support team via the Contact Us page or email us at [email protected] within 30 days of delivery. Please include the following information:

• Full name on the order.
• Order number.
• Clear description of the issue.
• Photos showing the problem (if applicable).
• Your preferred resolution: refund or replacement.

📤 Return Instructions

1. Wait for Approval
   Do not ship your item until you receive confirmation and return instructions from our team.
2. Prepare Your Package
   Include a printed copy of your order confirmation or receipt in the return package.
3. Ship the Item
   Send the item using your preferred shipping method. If applicable, you’ll be provided a prepaid label. Otherwise, please share the tracking number once shipped.
4. Receive Confirmation
   Once we receive and inspect your return, we will send you an update via email.
   If approved, a refund or replacement will be issued promptly.

💵 Refunds

• Refunds are processed within 2 business days after the returned item is received and approved.
• You will receive an email confirmation once the refund is issued.
• Original shipping charges will be included in the refund if the return is due to our error or a defective item.
• If the refund does not appear in your account within 10–15 business days, please contact your bank or card issuer.

📩 Need Help?

We’re here to help. If you have any questions, concerns, or need assistance at any point, please reach out through our Contact Us page or email us at [email protected].
Your satisfaction is our top priority.